Terms of Service

1. Introduction and Acceptance

These Terms of Service (“Terms”) constitute a legally binding agreement between VaultTel Solutions Inc. (“VaultTel,” “we,” “us,” or “our”) and you (“Customer,” “you,” or “your”), including any entity you represent.

By accessing or using our Services, creating an account, executing an Order Form, or otherwise agreeing to these Terms, you confirm that you have the authority to bind your organization and agree to comply with these Terms.

IMPORTANT NOTICE: These Terms include binding arbitration and limitations of liability.

2. Services Overview

VaultTel provides a cloud-based communications platform delivering AI-powered voice services, including inbound/outbound calling, voice automation, and telecom routing (the “Services”).

The Services include:

• AI voice agent platform
• Call routing and termination capabilities
• API integrations and dashboard access
• Connectivity to telecom networks and third-party providers

3. Privacy and Data Protection

3.1 Privacy Policy Integration

Your use of the Services is subject to our Privacy Policy, which is incorporated into these Terms by reference.

The Privacy Policy explains:

• What data we collect
• How we process and store data
• How we protect personal and call-related information

By using the Services, you consent to the collection and processing of data in accordance with our Privacy Policy.

3.2 Customer Data Responsibilities

You acknowledge and agree that:

• You are the data controller of all data processed through the Services
• VaultTel acts as a data processor/service provider
• You are responsible for obtaining all necessary consents and notices, including call recording disclosures

This includes compliance with:

• U.S. federal and state privacy laws
• International data protection laws (if applicable)

3.3 Call Recording & Consent Compliance

You agree to comply with all applicable call recording laws, including one-party and two-party consent jurisdictions.

You must:

• Provide proper notice to call recipients
• Obtain legally required consent before recording or monitoring calls

VaultTel is not responsible for your failure to comply with consent requirements.

4. FCC & Telecom Compliance (Critical Section)

4.1 Regulatory Compliance Obligations

You agree to comply with all applicable telecommunications laws and regulations, including but not limited to:

• Federal Communications Commission (FCC) rules
• Telephone Consumer Protection Act (TCPA)
• TRACED Act
• STIR/SHAKEN requirements
• Do Not Call (DNC) registry regulations
• State-level telemarketing and consumer protection laws

4.2 Prohibited Traffic

You strictly agree NOT to use the Services for:

• Illegal robocalling or spam campaigns
• Caller ID spoofing or misleading identification
• Unsolicited telemarketing without proper consent
• Traffic that results in network blocking (603+ errors)
• Any activity deemed “unwanted traffic” by downstream carriers

VaultTel maintains a zero-tolerance policy for non-compliant traffic.

4.3 Carrier & Network Compliance

You acknowledge that VaultTel operates in partnership with major U.S. carriers and upstream providers, and you agree to comply with all network requirements imposed by:

• AT&T
• Verizon
• T-Mobile

This includes:

• Maintaining proper call reputation and answer rates
• Avoiding excessive call attempts per number
• Ensuring traffic aligns with declared use case

Carriers may block, label, or restrict traffic at their discretion. VaultTel has no control over carrier-level blocking decisions.

4.4 STIR/SHAKEN & Call Authentication

You agree to:

• Use valid, registered outbound caller IDs
• Maintain accurate identity and call purpose information
• Support STIR/SHAKEN authentication requirements where applicable

Failure to comply may result in:

• Call attestation downgrade
• Increased blocking or labeling (e.g., “Spam Likely”)

4.5 Enforcement and Suspension

VaultTel reserves the right to:

• Monitor traffic patterns
• Investigate complaints
• Immediately suspend or terminate accounts

…if we detect:

• Regulatory violations
• Carrier complaints
• High block rates or suspicious activity

No refunds will be issued for violations of this section.

4.6 Customer Responsibility, Compliance & High-Risk Use Policy

Notwithstanding any support, onboarding, consulting, or managed services provided by VaultTel Solutions Inc. (“VaultTel”), including but not limited to campaign design, scripting, AI voice agent configuration, dialing strategy, traffic routing, or ongoing account management (collectively, “Support Services”), Customer retains sole and exclusive responsibility and liability for all use of the Services and all communications transmitted through the platform.

Customer Legal Responsibility

Customer expressly acknowledges and agrees that it is solely responsible for full compliance with all applicable laws and regulations, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
• TRACED Act
  Federal
• Communications Commission (FCC) rules and orders
• Do Not Call (DNC) regulations
• State telemarketing and consumer protection laws

This includes, without limitation:

• Obtaining prior express written consent where required
• Maintaining verifiable opt-in records
• Providing legally sufficient disclosures
• Ensuring lawful call content, timing, and targeting

No Compliance Warranty

VaultTel does not provide legal advice and makes no representations or warranties that:

• Any campaign, script, or configuration is compliant
• Any use of the Services will avoid legal claims, carrier filtering, or regulatory enforcement

 All guidance provided by VaultTel is operational only and must not be relied upon as legal advice.

High-Risk Campaign Classification

VaultTel reserves the right, at its sole discretion, to classify certain use cases as “High-Risk Campaigns,” including but not limited to:

• Cold outbound telemarketing
• Lead generation and affiliate marketing
• Debt collection and financial services outreach
• Healthcare-related communications
• Political or mass notification campaigns
• Any traffic generating high complaint, block, or low answer rates

KYC (Know Your Customer) & Campaign Approval Requirements

For High-Risk Campaigns, Customer agrees to provide, upon request:

• Business registration and corporate documentation
• Beneficial ownership information
• Detailed campaign description and call flows
• Sample scripts and audio recordings
• Proof of consent (opt-in records, lead sources, timestamps)
• Traffic projections and dialing strategy

VaultTel reserves the right to:

• Approve, reject, or conditionally approve campaigns
• Require modifications prior to activation
• Continuously monitor campaign performance and compliance

Failure to comply may result in immediate suspension or termination without notice.

Indemnification for Violations

Customer agrees to defend, indemnify, and hold harmless VaultTel, its affiliates, officers, directors, employees, and partners from and against any and all:

• Claims
• Damages
• Fines and penalties
• Regulatory enforcement actions
• Legal fees and costs

arising from:

• Violations of applicable laws
• Failure to obtain proper consent
• Customer’s use or misuse of the Services

Carrier Enforcement Acknowledgment

Customer acknowledges that telecom carriers, including:

• AT&T
• Verizon
• T-Mobile

may independently:

• Block or filter calls
• Label calls as “Spam Likely”
• Restrict or suspend traffic

VaultTel has no control over such actions and shall bear no liability for:

• Call blocking or labeling
• Reduced answer rates
• Revenue loss or business interruption

5. Acceptable Use

You may use the Services only for lawful and legitimate business purposes.

You may NOT:

• Engage in fraudulent or deceptive practices
• Use the platform for harassment or abuse
• Interfere with network integrity
• Reverse engineer or exploit the platform

6. Third-Party Providers

VaultTel integrates with third-party providers (e.g., AI, voice, and telecom services).

You acknowledge:

• Providers operate under their own terms
• Fees may be billed separately
• VaultTel is not liable for third-party performance

7. Fees and Billing

• Usage-based pricing applies (e.g., per-minute billing)
• Fees may be updated upon renewal
• Enterprise agreements may include custom pricing

Failure to pay may result in suspension.

8. Service Availability

VaultTel provides enterprise-grade infrastructure but does not guarantee:

• Uninterrupted service
• Error-free operation
• Carrier acceptance of traffic

9. Intellectual Property

VaultTel retains all rights to its platform, technology, and services.

You retain ownership of your data but grant VaultTel the right to process it for service delivery.

10. Termination

We may suspend or terminate Services immediately if:

• You violate telecom regulations
• Your traffic is flagged by carriers
• You breach these Terms

11. Disclaimer of Warranties

Services are provided “as is” without warranties of any kind.

12. Limitation of Liability

VaultTel’s total liability is limited to the fees paid in the prior 12 months.

We are not liable for:

• Carrier blocking
• Lost revenue
• Regulatory penalties caused by your actions

13. Dispute Resolution

All disputes shall be resolved through binding arbitration on an individual basis.

14. General Terms

• These Terms represent the full agreement
• Amendments may be made with notice
• Continued use constitutes acceptance

15. Survival of Compliance Obligations

All obligations related to Customer Responsibility, Compliance, Indemnification, and Regulatory Liability shall survive termination or expiration of this Agreement and continue to apply to any claims arising from Customer’s use of the Services.

16. Contact Information

VaultTel Solutions Inc.
sales@vaulttel.us
1717 N. Street, NW, Suite 1, Washington, District of Columbia 20036