Privacy Policy

2. Introduction

VaultTel operates as:

• A Data Processor / Service Provider for customer data processed through our platform
• A Data Controller for account, billing, and website-related data

Customers using our platform remain responsible for:

• Lawful collection of data
• Providing required notices and obtaining consent
• Compliance with telecom and privacy regulations

3. Information We Collect

We collect information to provide, operate, secure, and improve our Services.

3.1 Personal Information

Information that identifies or relates to an individual may include:

• Name and contact details (email, phone number, address)
• Account credentials
• Billing and payment information
• Business and company information

3.2 Usage and Device Data

We automatically collect technical data such as:

• IP address
• Browser and device type
• Pages visited and session duration
• System activity and diagnostics

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and secure the platform
• Remember preferences
• Analyze performance and usage

You may control cookie settings through your browser; however, disabling cookies may affect functionality.

3.4 Location Data

With your permission, we may collect location data to enhance features and service delivery. You may disable location tracking through your device settings.

4. Platform and Telecom Data (Core Service Data)

4.1 AI Assistants

We store assistant configurations, including:

• Prompts and workflows
• Knowledge base inputs
• AI model settings

4.2 Call Data

When using voice services, we process:

• Call metadata: timestamps, duration, status
• Call participants: phone numbers or IP addresses
• Call recordings: if enabled
• Call transcripts: speech-to-text output
• Interaction logs: AI responses and outcomes

⚠️ Important: Customers are responsible for obtaining consent for call recording and AI interaction disclosures under applicable laws (e.g., TCPA, state laws).

4.3 Credentials and Integrations

We securely store:

• API keys
• Access tokens
• Webhook configurations

All credentials are encrypted and access-restricted.

4.4 Phone Numbers and Telecom Data

We provision and manage telecom resources, including:

• Assigned phone numbers
• Routing configurations
• Carrier and region metadata

5. How We Use Information

We use collected data to:

• Provide, operate, and maintain the Services
• Enable AI voice interactions and call routing
• Monitor performance and improve functionality
• Ensure security and prevent fraud or abuse
• Process billing and manage accounts
• Comply with legal and regulatory obligations

We do not sell personal data for monetary consideration.

VaultTel does NOT use customer data, call recordings, or integrations (including Google Workspace data) to train generalized AI models.

All data is used solely to:

• Deliver the Services
• Improve customer-specific performance

7. Legal Basis for Processing (GDPR)

Where applicable, we process personal data under:

• Contractual necessity
• Legitimate business interests
• Legal obligations
• User consent (where required)

8. Data Retention

We retain data only as long as necessary for:

• Service delivery
• Legal compliance
• Dispute resolution
• Security and fraud prevention

Retention periods vary based on:

• Customer configuration
• Regulatory requirements

Customers may request deletion, subject to legal obligations.

Data may be shared with carriers and telecom providers for:

• Call routing
• Compliance and fraud prevention
• Network integrity

9.3 Legal and Regulatory Authorities

We may disclose data when required by law or to:

• Comply with legal obligations
• Enforce our agreements
• Protect rights, safety, and security

9.4 Business Transfers

Data may be transferred in connection with mergers, acquisitions, or asset sales.

We honor browser-based “Do Not Track” signals where applicable.